McGangBang!!!!

Rizwan Kermaly

Management 3120

McGangbang Extra Credit

So it was approximately 6:15 p.m. when I walked in the Mcdonald’s around the block of my neighborhood. Slowly, I strolled my way onto the line while targeting the cashier that I was going to feel sorry for the rest of the day. His name was Ali, and I can tell that this had to be his first week on the job. How did I know this? The manager was right beside him, monitoring and directing his every move. This was going to be an experience I would never forget.

“Next please,” Ali said in a polite tone.

“I’ll have one McGangbang to go please!”

“Mc…? Ok. That will be $2.77.”

Wow, that was surprisingly easy.

And you know what? I should have known that it was too good to be true. While unholstering my new camera and opening the box of this exciting compound, I was disappointed to see a double McChicken.

“Ali, this is not what I ordered”

“What did you order sir?” The manager now intervened.

“1 McGangbang please!”
“McGangbang? I never heard of that.”

She walks away

Manager 2 comes then and asks the same thing.

I answer her question. “Really? I’m surprised. It’s this contraption. (showing her a picture on my phone) “It is just a double cheeseburger with a McChicken in the middle. They’re famous at home in Daytona.”

“O.. um. Be right over with your order,” she says after taking another glance at the photo

So I wait.

 And I wait some more.

15 minutes has now passed since I was next on line.

When another cashier asks, “Are you waiting for something?”

“My McGangbang.”

“Hold on,” he says like he knows what it is.

He proceeds to the back where I see him laughing with Manager 2 who replaced the other  food makers after they failed to comprehend what she was trying to explain. At least that is what it looked like.

Another 5 minutes pass and she comes back empty handed wanting to double check the picture again. 5 minutes later, she comes back with a giant sandwich that was unable to close even in the Big Mac box.

“Did I get it right?”

“Yes you did!” I said happily.

As for getting the receipt, she charged me at first $6.77. I told her to charge me for the McChicken and Double Cheeseburger. With both items no longer on the Dollar Menu, she charged me about $5.

Part 2

With my overall experience in McDonald’s I would definitely say this line of workers needed to adapt better to high pressure situations while maintaining their “fast” reputation at the same time.

The McD’s team did not seem like a team when it came to communicating amongst one another. When the cashier made the first failed attempt at making my order, it was a good idea for Manager 1 to get involved to make up for the rookie’s mistake. However, after she stated she did not know what my order was, she pretty much just got out of the scene entirely and got Manager 2 to take her previous position. From there, I do not even know what happened to manager 1.  When it came to Manager 2, I am not sure what she was saying to the food staff, but I am pretty sure I saw her making the sandwitch herself. If anything,  I guess after much confusion with the food makers, she told them to just construct a McChicken and Double Cheeseburger. From there, she assembled it herself, after taking a double look at the picture. As for the treatment with me, after standing on the side for 15 minutes, only one person asked if I needed something, and he did absolutely nothing about the situation. In addition, it took me a full 30 minutes to actually get the receipt from when I was next on line. The mistake was understandable of getting the order wrong since the guy was new on the job, but making me wait a second time for a McChicken and Double Cheeseburger is unacceptable. I would recommend that the first manager should have actually taken action instead of getting another manager to assist the situation.  In addition, I really cannot understand why it took so long to get 2 sandwiches stacked.  However, not once did they complain about making the order. They took a while, but they did not say that it could not be done.  

As of being organized, this branch of McDonald’s was nowhere near set up to handle a specialized order. They showed lack of compatibility in a situation like this and a lack of worker-customer manners when they did not take “fast” food into their efforts and when the employee was laughing along with the second manager instead of assisting her. I cannot really complain about the second manager’s efforts since no matter how much she tried to coordinate, she took the initiative herself. However, 20 minutes is still an unacceptable wait. I would have brought one of the food makers out to actually look at the picture so he or she could have understood what she meant. There was no reason for her to take their position and disrupt the flow of food. What also bothered me was the first charge they made. McDonald’s is all about consistency and I expect consistent prices especially the two items were right off the menu. They changed it after my first complain and made a new charge, but that should never be the case from a McDonald’s.

I can obviously see the 2nd Manager being the leader in this. I do not know what the first manager functioned in doing, since she just walked away right after she did not know what it was. She did not even ask what the McGangbang consisted of. With a position of a leader, manager one could have handled the situation, but I guess a little work was too much for her especially when it come to doing something different. Coming back to manager 2, although she tried to make a team effort without success, she turned into a one-man army attempting to conquer the hell of a sandwich called the McGangbang. However, as mentioned she lacked speed, which I’m sure was because of this unheard of sandwich. From my evaluation, I think leadership is completely essential in McDonald’s. McDonald’s is all about speed and servicing their customer. Speed was unheard of when I was there, and because just one manager had to get directly involved, I believe that it disrupted the food making process for other customers.

The McGangbang is surely a story I will never forget!